WATER PURIFICATION FAQs
With over 25 years of experience in the water purification business, we have identified some frequently asked questions customers have asked in the past, which we believe may help potential customers with immediate answers to their questions. If you need assistance beyond what is listed below, please contact us via email or call us at (888) 235-2144.
You may not need to change anything. By doing a free, no obligation water analysis we will be able to determine exactly what, if anything, is needed. It is impossible to determine without checking the incoming water to your home as to what may be needed. We also analyze data from the Environmental Working Group to identify levels of toxic chemicals found in area tap water.
The RO and water softener are two totally different pieces of equipment. While the softener improves the overall quality of the incoming water to the whole home, the RO system is installed under the sink and produces water that has all organic and inorganic contaminants removed. The softener cleans the incoming water for the house while the RO actually produces water that is the equivalent of bottled drinking water. The bottled water companies take tap or well water then soften it and finally run the water through an RO system, so you would have the same water as expensive bottled water without having to pay the price. Once you have the RO system in your home the only thing required is to change generic, inexpensive filters about every six months or longer and the filters can be purchased from us, or from most big box stores, or other supply houses. The filters can be changed easily by the homeowner or we will maintain your system for you for a minimal charge.
The big corporate firms that offer only their proprietary equipment do not offer any valves except their own equipment parts. If it is necessary to change these parts you will pay an exorbitant cost to replace them. Only their parts work in the systems they offer and replacement parts are one of the ways they make money as their system will not work with any other parts. We use the Clack® valve. The Clack® valve is the premier valve in the industry, and it is totally maintenance-free. Plus, we offer a limited lifetime warranty should there ever be a problem.
The media tank is where the different medias we use clean and soften your incoming water. When we do the water analysis on your particular water, we determine, at that time, what types of media should be used to produce the best quality water coming into your home based on what is in your water. Without a media tank there is no way to soften the water for your home.
The media tanks we use come standard with a white or black color depending on the system we install. The chrome cover on the tank is strictly for aesthetics. Some people want a chrome cover as they like that finish on the tank but including the chrome cover does nothing extra as far as the performance of the system.
With the Magic Water System equipment, if the softener is included in your purchase, every appliance that uses incoming water will have their lives extended. Contaminated water builds up with existing contaminants in your hot water heater, in the dishwasher, washing machine, etc. Replacing these appliances can be costly. The amount of soap needed to clean your clothing in the washer or dryer will be reduced by about 75% extending the life of everything you run through the washer/dryer. Your dishes, sinks, shower doors, etc, will be free of hard water spotting, eliminating the cost of so many cleaning supplies. In essence, the water system will save you enough money with its benefits that it will pay for itself in a relatively short period of time. Should you decide to move the entire system can be removed and taken with you as it has a limited lifetime warranty. Of course, you could leave the system in the house you are selling and use it as a big selling feature of the home you would be selling.
Of course the incoming water quality will be a determining factor in the life of the filters, (hence a huge benefit of having a softener cleaning the incoming water to the home), but the Reverse Osmosis system will remove in excess of 98% of most every contaminant in the water.
It will extend the life of all appliances using incoming water, it will soften your water removing the majority of the chlorine in existing water supplies, (chlorine is poison along with the ammonia and other contaminants even city water suppliers use to clean their water supplies), you will remove contaminant build-up in your skin allowing natural body oils to moisturize your skin and make a huge difference in the softness and natural shine in your hair, the list goes on. By doing a water analysis at your home we are able to soften any water to your satisfaction.
While we have been in the water business for many years we do not have the big overhead of these huge companies. We offer equipment that is equal to or superior in quality than any equipment in the marketplace and can afford to price equivalent or better equipment at a lower cost than the largest companies. We use commercially rated equipment at the cost of residential systems. We don't have large payrolls, office expenses, advertising costs, etc., that these big companies have to deal with. And our softeners come with a limited lifetime warranty.
This will depend on the system you purchase but basically all you need to do is add salt to the salt tank on the softener a couple of times a year. Softener salt is available at any big-box retailer for a minimal cost. Nothing else is required of you with the softener. The RO system we market uses generic filters that are very inexpensive (usually priced at less than $10.00) and need to replaced based on your water usage about anywhere from six months to a year. Maintenance is extremely minimal. You can easily do these things yourself or we will service the system for you at a minimal charge.
Every system comes with a limited lifetime warranty. Since every customized system is different, please refer to the limited lifetime warranty that came with your system for complete details about servicing and parts replacements.
There is a consumer protection law in Texas that allows the homeowner to change their mind for three days after signing a contract with any company that sells you anything at your home. It would not be fair to expect Magic Water Systems to refund the purchase price to the consumer a year down the road leaving us with a used system. We have a limited lifetime warranty on our equipment due to faulty equipment but it does not provide for a refund on the system after it's been used for an extended period of time. That would not be fair to us.
The equipment comes with a limited lifetime warranty for faulty workmanship in the system. We have current customer testimonials regarding our equipment and service.
We have worked in the water industry since the 1980s and are not going anywhere. Our management personnel each have over 20 years' experience and our service people even have 15 years' minimum experience. This is what we do. As water professionals with a proven track record of this many years in the water purification industry are exemplary. We are also members of the Water Quality Association®.
Our customers cannot purchase this same system you would purchase from Magic Water Systems at a big-box retailer. You can buy a water system at these stores, but then you have to trust their contracted installers to put it in your home properly. You will NOT receive a limited lifetime warranty. Should you require service for your system that will be your problem to locate a qualified person to do the repairs. Most of these cheap systems sold in these stores are imports, primarily from China, and finding the required parts if you have a problem can be a nightmare. You will likely be faced with hiring a plumber who will charge you a fortune if they can get the parts and know-how to fix your system. You are basically on your own when you buy these "disposable" systems for a ridiculously low price.